FAQ
Our custom order process

Place order
The first step is purchasing a listing. No custom inquires will be made or drafted prior to purchase. Due to the multiple components that go into custom orders, please keep in mind an order can take on average 2-5 weeks to be fully completed.
Seller will contact within 24-48 hours
Once you've made your order I will contact you to get your ideas put together and start your order. I'll contact you directly within 48 hours to start drafting your one of a kind piece.
Revisions & changes
One black and white draft will be sent as a reference to the final order. This is your opportunity as the customer to curate your purchase to your liking and make sure there are no minor revisions needed. Should you decide to change your idea, I will request a fee since everything is custom. Outlines on the listing are guidelines. If you are needing an order within a certain time frame, please contact the seller.
Final design is sent to customer
Once the final work is completed, it'll be sent over to the customer to approve. Product will not be printed until the buyer verbally approves! This is to ensure no mishaps occur since I do not offer refunds or exchanges at this time for custom orders.
Design is sent to be printed
Our vendor typically takes 1-2 weeks to print & ship to me for sizes above 13x19. Once I receive your print, I ship out within a week as long as there are no issues with the print. All other sizes are printed in house and will be shipped faster than larger prints.
Completed order sent to customer
Tracking will be provided and item will be insured as well. Please let me know should you have any issues! Deliveries can be delayed, and once an item is shipped, it is no longer in my control if it is running late. If your item arrives damaged, please contact me with pictures so I can advise. Replacements can be offered at replacement fee, should item have substantial damage withing 7 days of delivery. Please allow 2-3 weeks for the replacement to be delivered.
What we use for prints
Premium Matte Fine Art Paper
- Weight: 250 gsm, 9.5 mil
- Texture: Smooth
- Brightness/Color: Bright white
- Finish: Matte
- Acidity: Acid-free
Prints are processed in house for sizes up to 13x19 inches. Larger sizes are sent off to be printed.

How we illustrate
Reference photos are used to digitally paint your masterpiece. These photos are scaled in the size you order your print, then painted based on reference photos in an illustration app. Our illustration app is designed to mimic the experience of drawing on paper without all the fuss of supplies. All works are done with extreme detail.
Terms + Conditions
All artwork created by Ramsaydigitals are protected under copyright law. I reserve all rights to the images I create, including but not limited to reproduction, distribution, and display. Purchase of a portrait or artwork does not transfer ownership of copyright. The artwork is for personal use only and may not be copied, reproduced, or used for commercial purposes without my written permission.
Customers are explicitly denied the right to:
- Reproduce, sell, or commercially distribute the artwork.
- Alter, modify, or digitally manipulate the artwork.
- Claim the artwork as their own or remove any signatures or watermarks.
- Use the digital file for printing outside of personal use.
- Submit my artwork to third-party manufacturers or print-on-demand services to create products (such as shirts, mugs, coffee cups, or other merchandise). Customers may only order products featuring my artwork directly from my shop.
By using this site and submitting a photo for a commissioned portrait, you grant Ramsaydigitals permission to use the reference image on social media, marketing materials, and portfolio displays. This includes, but is not limited to, sharing progress shots, side-by-side transformations, and final artwork. If you prefer to keep your reference photo private, you must notify me at the time of submission.